UX-driven ServiceNow Specialist focused on user needs
I design and optimize ServiceNow solutions, improve workflows and enhance implementations with an user-first approach.
ServiceNow Case Studies
mobile
Optimizing Mobile Recruitment
Designed and prototyped the mobile recruitment portal, conducted user research and testing, and collaborated with developers for a responsive experience.
Workspace
Event Workspace Automation
Automated training workflows, reducing manual tasks and improving efficiency and user experience.
Portal / employee center
Service Portal Experience
Redesigned portal UI, optimized catalog items, enhanced mobile UX, added icons and CSS improvements.
Knowledge Base
Knowledge Base Standardization
Unified knowledge base articles, implemented guidelines, and improved readability and accessibility.